Advice & Service

FAQ

Yes. The connection can be disconnected if needed without damaging the components.

No. Both the seal and the secure connection are integrated into the Click-Seal ring, eliminating the need for additional sealing materials.

No special tools are required for the connection itself. Only standard duct preparation tools, such as the Air Excellent circular cutting tool, are recommended for clean duct cuts.

Manufacturers like Ubbink offer ducting already pre insulated so no need to do anything its already done for you; you can also purchase ISO sleeves to wrap semi rigid duct to ensure it complies with the regulations.

When the duct is inserted correctly, you will hear and feel an audible click. This confirms both the mechanical locking and airtight sealing are engaged

• You can check the ducts ATC rating, Air Tightness Classification:  only use duct rated 1. You can also do a Sniff Test on the duct, cheaper ducting emanates a plastic smell, this smell is transferred into the house something you do not want, on high quality ducting there is no smell.
You can also do the “Tug Of War “Test, let the manufacturer demonstrate how the system goes together and try to pull it apart cheaper systems will not maintain the connection, remember once this is in your ceilings and walls you do not want it to come apart.

Similarly, if you ever require you duct cleaning the integrity of the duct must be maintained whilst being cleaned, and not come apart once installed, using cheap ducting with poor connectivity could result in a disconnection which can be catastrophic and require major work inside your home to fix.

There are several regulations in the UK that cover not only MVHR but all ventilation systems types, the main driving regulations revolving around ventilation are Part F, Part O & Part L with other regulations that must also be considered Part B ( Fire Safety and Part M Access to and from buildings )

Coarse pre-filters can be gently vacuumed or washed to remove dust. High-grade pollen or HEPA filters must be fully replaced.

There a 2 ways in which MVHR units boost, the first is done via a Humidity Sensor located within the unit, this senses humidity spikes and automatically speeds the machine up to remove the increase in humidity, once the levels have returned to normal the unit itself returns to its trickle speed setting, the second way is via a boost switch or control located on a wall normally in the kitchen area, this is a manual input by the homeowner, this will set the MVHR unit to next available speed and will normally run on a timer for around 15 minutes and at this point it will return to its trickle speed.

Reducing the size of ducting has many implications in air velocity and air resistance , this can create lots of issues with the performance of your unit.

MVHR units will perform as intended, with a well designed and installed ducting system, if the ducting system is not designed and installed well it will cause long lasting problems.

No, an MVHR system will extract from all wet rooms so no need for Bathroom fans or Kitchen fans .
 

MVHR units will require servicing , the replacing of the internal filters is only part of what should be covered within a unit service, ideally the MVHR should have the Heat Exchanger removed and the unit cleaned internally , the condensate drain should be checked for signs of leaks and blockages, the ducting should be checked and cleaned where possible, the ceiling valves should be removed and cleaned and if required the system should be re commissioned and balanced .

No, you do not need adhesive for foam ducting, it should be supplied with connectors and joiners, these are easy to use, quick to install and when clipped together ensure an airtight seal.

Aerfoam (Foam ducting) meets all the ventilation requirements in relation to insulation levels , therefore stopping condensation build up.
 

Wall Brackets should be placed every 500 mm to support the Foam ducting (Aerfoam).
 

Aerofam (Foam Ducting) is installed by sliding onto the spiggot and connecting with a suitable aerfoam connector.
 

Aerfaom needs no maintenance.
 

The Ubbink heat pump kit supplies all the components to connect your heat pump to the external environemnt: 1M length ducts, connectors, bends and airtight seals 

Heat pumps need ductwork to effectively distribute the heated or cooled air via extract and supply sources to the outdoor environment. We also supply the components individually in our Aerfoam range.

Yes, semi-rigid Ducting can be bent, however the amount you can bend it is restricted to maintain a smooth radius or curve.

For insulating Semi-rigid Ducting, it depends on where it is located, the regulations state that all duct if installed in unheated areas IE a loft, must be insulated, the insulation value must be 0.04w/mk or lower or by using an insulated wrap the semi rigid duct can have an insulation layer around it of 25mm .

If you install semi rigid duct elsewhere outside of a cold area it does not require insulating.

Good quality ducting like our Air Excellent system does not need any other sealants, any ducting with ATC1 (2 sizes certified ATC2)  rating is airtight already.

Back in the early 2000`s it was common to use tape to join ducts along with a non-hardening sealant , this is no longer the favoured option, ducting manufacturers like Ubbink manufacture ducting connections that will provide an airtight seal without using tape or sealant.

The size of the semi-rigid ducting is proportionate to the amount of air required for example, if the house/property demands a high volume of air being supplied and extracted then this may require larger ducting or even double duct runs., all of this is calculated at the design stage .
In a nutshell , the design determines the air volumes, it the air volumes are high you need larger ducting , if the air volumes are low you can use smaller ducting.
 

Semi rigid ducting should be supported every 500 mm , the ducting should not sag as condensation can form in any dips or traoughs and cause problems.

Yes, Semi rigid Ducting is flexible, however the ability to bend it too far is restricted, air does not like to go around corners so limiting the amount of flexibility is key .

Yes this product is suitable for both new build and retro fit due to the unique starter unit which can be installed before or after the gutter installed.

To meet BS5524, use the batten bracket and mechanically fix the ambi hand into the batten bracket for a secure and compliant fix.

Yes both have been independently tested by BRE and meet the British Standards BS5250 and BS5534

It truly covers 6m lengths even when used with deep profiled tiles and this has been tested by the BRE. 

The Ubbink Solar Cable entry units are UV-resistant and fully weatherproof with Ubiflex skirt

We ensure the solar cable entry units are airtight with the Ubiflex skirt, which ensures a tight, weatherproof seal

You can download our install manual for more information 

Our Solar cable entry Units can Pass up to 6 cables (4-8mm)

Take a look at the product in more detail here.
 

Our flat roof solar cable entry units are suitable for PV, air conditioning and solar thermal pipes

With the Ubbink Solar Flat Roof Mounting System FRS60, you can install solar panels on the flat roof without breaking through the roofing material. The system consists of plastic tray supports that you fill with ballast after installation on the roof. This makes the process quick and easy, without the risk of leakage. The ready-made frames for the flat roof mounting system offer maximum flexibility in placement, allowing you to easily accommodate roof penetrations, skylights, and other objects on the roof.

We provide an installation insruction for our OFT's, we are often asked  for extra advice on the EPDM roof covering;  it should simply adhere the flashing with rubber glue (or similar) also use more EPDM material to flash over, up to the stainless steel section of the collar to ensure fully watertight but not mandatory

Yes but must confirm date and time with internal sales

Take a look at our Downloads page: https://www.ubbink.com/gb/knowledge-base/downloads/

We only supply via merchants, please contact us for your local stockist

Returns are only accepted due to Ubbink error or damage. 

We are happy to send you a hard copy, please head to our contacts page, you can contact your Local Represenative or email marketing@ubbink.co.uk.

 

We can deliver to sites, but there needs to be clear access to the site with room to fit large vehciles, if there is a restriction there may be additional charges apllied to the order. We will also require a contact name and number for the site delivery. 

Our vision of sustainability is that we want to develop into a circular brand. This means we want to look at how we can integrate sustainability and circularity principles in all aspects of our business operations. This is a continuous process of analysing, adapting, learning and improving. We want to be transparent in what we do and what we achieve. For example, by looking at our business processes, production processes and HR processes and, together with our stakeholders, looking at the impact we have as a company and where we can improve.

We have made a conscious decision not to prioritise one stand-alone initiative over another. We have incorporated sustainability into our entire business operations by integrating it with specific business strategies. For example, our HR sustainability principles are part of our HR strategy. And our principles concerning health and safety are included in our Health & Safety strategy, and rolled out to the entire group from there. This means we can be simultaneously active in multiple areas and make rapid progress. It also fits our view that sustainability is not a stand-alone issue but is actually an integral theme of our organisation.

This is a very important point for our theme of “our solutions”. It is important that we look at sustainability and circularity and make informed decisions, particularly during our design process. We have a clear process for this. Right from the start, when drawing up the specifications of a new product, we ask questions about sustainability and circularity. For example, in what parts can we use recycled materials. Or where can we source the parts that we do not produce ourselves? And whether the proposed supplier meets our purchasing conditions. We will start using so-called Life Cycle Assessments as part of our design process in 2024. This means we will analyse the environmental impact of new products during the design phase. And if we see opportunities to reduce that impact, we will do so in advance rather than afterwards.

We started a baseline measurement in 2023, taking the year 2022 as a reference. We collect data again every year and compare it with the data from 2022, our reference year. In the meantime, we determine the goals we wish to achieve for important, measurable components: our Key Performance Indicators (KPIs). As a result we can measure and communicate our progress every year.

Ubiform + and Ubiflex Finio are self adhesive products. The standard range comes with ancillary products to adhere the flashing to the roof covering such as tigh tack sealant, please see fitting instrcutions for further details.

Yes! Due to being lightweight and it can be installed in full rolls length this range is quick and easy, saving time on site and projects.

Ubiflex Finio due its smoother finish and colour, but some installers prefer Ubiflex Standard with the granular finish to deter lead theft further as looks less like traditionla lead.

Non lead flashings are safer for the installer, due to being less toxic with lead chemicals and up to 80% lighter in weight! The ranges are more sustainable and can be recycled. Also for the home owner there is no chance of lead theft as no resale value.

Yes, windows and doors can be opened with a balanced Ventilation system, but there is no need to do this, the MVHR system is supplying fresh filtered air into your home. 

 In modern homes maintaining good air quality is crucial for the occupants and the buildings fabric, with MVHR systems ensure the system is designed by a professional body, that the system is installed by competent trained installers and then to finalise only use competent trained people to commission the system.
Following on from this ensure regular servicing is done to maintain the unit’s efficiency and overall performance this will ensure that the indoor air quality is also maintained.

The ventilation requirement is calculated  on room sizes and occupancy, approved Doc F gives us all the data required to calculate this.
 

to prevent cold air from entering the home, keep all windows and doors closed, avoid trickle vents in windows and use MVHR as your ventilation choice
 

A healthy indoor climate is a climate free of moisture, odours and other household pollutants like smoke

An air distribution box or manifold is a box with multiple outlets that the semi rigid system duct can be connected, there would always be 2 manifolds or D boxes on a system, one connected to the supply one connected to the extract.

Check the back of the tile as some manufacturers will state the profile, if you are unsure please contact a roofer or send Ubbink UK a picture with dims and we can help identify.

Free Vent Area is the total unobstructed area within a vent opening which air can freely flow. Having a larger free vent area means less vents are needed to meet the local legislation saving cost to your project and install time. 

The British Standard BS5250:2021 1000x1000-Cold-roof-void.jpg

A vent will allow natural ventilation into the roof void to meet BS5250 standards maitaing a healthy cold roof void. Terminals and connected to ducting offering supply or extract to an mechancial fan or system. There will be different requirements depending on the size of the roof and the output of the fan being terminated. 
entrances

Get in touch!

Do you have questions or are you looking for a solution for a specific project? Then contact our team. They are available Monday to Thursday, 8:00 AM to 5:00 PM & Fridays 8:00AM to 3:00 PM